Human-centered design – broadly referred to as Design Thinking – is a methodology for solving complex problems by deeply understanding the emotions, behaviors, and unmet needs of individuals, then designing solutions to meet those needs.

This webinar, brought to you by the SGIM Clinical Practice Committee – Practice Redesign subgroup, will describe the fundamentals of Design Thinking mthods, the intersection of design with contemporary quality improvement efforts, give examples of how Design Thinking has been implemented and describe efforts to teach design thinking to trainees and faculty.


  • Jessica Gaulton, MD, MPH, Chief Executive Officer at Mommi; Faculty member in Neonatology at Beth Israel Deaconness
  • Scott Heisler,┬áKaiser Permanente
  • Steve Kesselman, Founder & Strategist, DFT Strategy
  • D. Rani Nandiwada, MD, Assistant Professor, University of Pennsylvania School of Medicine
  • Samuel Porter, MD, Director of the Medical Leadership Pathway for the Internal Medicine Residency; Associate Director of Quality for the Division of Hospital Medicine; Assistant Professor, Department of Medicine, University of Colorado School of Medicine

Presenter and Moderator:

  • Byron Crowe, MD, Hospitalist at Beth Israel Deaconess Medical Center; Chief Medical Officer at Solera Health

Originally recorded on September 21, 2022.

Course Topic

Clinical Practice, Evidence-Based Medicine Research, Medical Education, Research

CME Hours


MOC Hours


Member Cost


Non Member Cost