This is a recorded session from the SGIM 2024 Annual Meeting in Boston.
The quality of relationships in a work system affects the quality of communication, alignment, systems awareness, coordination, and, ultimately, performance. Relational Coordination (RC) is an empirically validated framework for assessing and improving the relational core that determines the success of every work process. Relational Coordination makes relationships and interdependencies visible and manageable and guides the building of shared goals, shared knowledge, and mutual respect supported by structures to achieve better outcomes. After a brief review of Relational Coordination research and implementation principles, we will help you explore potential strategies and tools for applying this framework in your organization.
- Define Relational Coordination framework
- Discuss how relational coordination impacts relationships and organizational work process or systems.
- Identify potential strategies and tools to apply this framework
Expiration: June 15, 2027
To receive CME credit only, you must (1) watch the entire presentation, then (2) click the Certificate item to claim your certificate (print/save for your records).
To receive CME and MOC credit, you must (1) watch the entire presentation, (2) complete the brief MOC Assessment survey, and then (3) click the Certificate item to claim your certificate (print/save for your records).
- Martha Gerrity, MD, MPH, PhD
VA Portland Health Care System - Jody Hoffer Gittell
Brandeis University - Anthony Suchman
University of Rochester Medical Center - Kathryn McDonald
Johns Hopkins School of Public Health
