Effective and efficient office practices reduce burnout, restore joy in practice and improve patient care. Chaotic, inefficient office practices contribute to physician burnout in a variety of ways and jeopardize patient care. Too many physicians experience "pajama time," the after-hours work that physicians bring home when there are not enough hours in the work day to spend both seeing patients and following through on all the documentation and additional work that comes with a practice.
The dual purpose of this course is to teach robust process improvement techniques and to demonstrate how the practice of medicine can be systematically examined and improved through redesign. Participants need not have a background in process improvement to benefit from this course. Following a review of the state of ambulatory practice, participants will use a case-based format coupling brief didactics with group exercises to learn process improvement tools and techniques that can identify opportunities and reduce these painful and too universal complaints of physicians. LEARNING OBJECTIVES
- Describe ambulatory practice contributors to physician burnout and patient care compromise.
- Analyze one's practice to identify and prioritize opportunities for redesign.
- Apply process improvement techniques to practice redesign efforts.